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Ludic | Help Centre

When will I receive my order?

Can I pay via cash on delivery (COD)?

Can I cancel my order?

I’ve changed my mind. Is it possible to change my order?

Where can I track my order?

Orders Support

Where do you ship to?

I want to make changes to my address. How can I do that?

Shipping Support

How do I exchange/return an order?

What are the cost for exchange/return of an item?

My return arrived at your warehouse more than 7 days ago, but I did not receive my refund yet. What should I do?

When do I receive my refund?

Return Policy

What Footwear Should I Get?

Can you give more information about specific product?

The product I am looking for is out of stock. Will it be restocked?

When will I receive my order if it includes a pre-order item?

What size should I get?

Can I get customizations on a product or a collection?

What product should I buy?

Product Support

How do I decode the wash care label on my Ludic apparel?

What does the “tub of water” symbol mean on the care label?

Can I iron all Ludic products?

What’s the difference between Ludic’s Classic/Regular Fit and Relaxed Fit?

Do I need to size up for Ludic’s Relaxed Fit?

Which Ludic fit should I choose for my style?

Can I wash my Ludic canvas sneakers in a washing machine?

How do I clean Ludic vegan suede or vegan leather sneakers?

What’s the best way to dry Ludic footwear after cleaning?

Can I clean the insoles separately?

Care & Materials Support

Terms Of Use

Privacy Policy

What is Ludic Reserve?

Is my reservation fee refundable?

When can I make the purchase after reservation?

Why Ludic Reserve available only on few products?

Can I make more than one reservation?

Can I change the product after reserving it?

Can I make an exchange or return after receiving a reserved product?

Ludic Reserve

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Return Policy

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Terms Of Use

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Ludic Reserve